- Home
- About Douglas Park Hillington
- Douglas Park Hillington Customer Reviews
OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
153 ratings and 70 comments received in the last 90 days.
19 October 2024
Car repaired quickly, courtesy car was in place and BBW merch gifts was a nice touch too.
19 October 2024
MOT was done.thought car would be away all day.2 hrs later MOT done car washed and hoovered.outstanding.
19 October 2024
Very accommodating, staff very helpful
17 October 2024
Quick efficient service & cleaned the inside too.
17 October 2024
Great staff who knows how to treat customers and will answer your questions in a satisfactory way. Again, will not hesitate to recommend anyone who wants to use Douglas Park services. Staff and services so great.
16 October 2024
Nothing was a problem to them..
14 October 2024
Polite , helpful and efficient
13 October 2024
No hassle putting car in early , and staff were great
13 October 2024
Amazing service, everyone was polite, professional and friendly.
12 October 2024
Was supposed to have a
08 October 2024
A very professional service with a touch of class.
08 October 2024
Hassle free, kept up to date of progress and all issues fixed within stated time
07 October 2024
Great service
06 October 2024
They had booked my car and when I went in had no clue. Saying I have to pay then as I explained that it's motabilty car. And when I booked 4 weeks prior I told them everything. Had me waiting about.
06 October 2024
Clear communication to let me know the job cost and updates during the work.
05 October 2024
Dealer called to confirm booking, MOT and checks done in under 2hrs, free coffee while I waited, car cleaned inside and out.
05 October 2024
Additional repairs done without any hassle.
01 October 2024
Staff are always friendly and strive to assist in whatever way possible
29 September 2024
Staff at Hillington branch are always friendly and helpful and keep you updated on progress when required
28 September 2024
Everyone is so professional and helpful
27 September 2024
All work done as expected and staff helpful and friendly.
26 September 2024
My car developed a coolant leak. Douglas Park, Hillington fitted it in almost immediately and the car was back on the road the following day.
25 September 2024
simple effective service
23 September 2024
Work initially was planned for half a day, however due to several recalls advised this would now take 2 days, received a call on the morning of the second day to say this would now be 4 days, supplied me with a courtesy car & kept me informed
22 September 2024
Completely satisfied
22 September 2024
See above plus the vehicle was returned to me much faster than expected.
21 September 2024
Quick and effective
21 September 2024
Work carried out to a good standard and future things that will need attention later highlighted.
19 September 2024
I was able to book my car in for a time that suited me and waited for the brake fluid service to be undertaken. The waiting facilities were comfortable staff pleasant and professional and car ready in the allocated time frame
18 September 2024
As above
17 September 2024
All mandatory works carried out as required plus additional work explained, shown and completed satisfactorily.
16 September 2024
Good service , turnaround quick. Waiting area comfortable.
16 September 2024
Well I had a bmw service plan, when Douglas park contacted me they never mentioned I'd have to pay a further £540 as there were some insufficient funds in the plane. In short a bloody rip off.
16 September 2024
Woman on the phone was very rude
15 September 2024
They repaired recall to car and were very professional throughout
13 September 2024
Very good service all round experience.
12 September 2024
Work was done to a professional standard and everyone was friendly
11 September 2024
I want to make a special mention to Norrie who provided first class customer service
26 August 2024
Very good to deal with. And my car was cleaned for me to pickup.
26 August 2024
Excellent service from front desk staff to mechanics
25 August 2024
Overall customer service fantastic
24 August 2024
The quality of service from Douglas Park Hillington was excellent from start to finish.
23 August 2024
Achieved all I needed to quickly,
22 August 2024
Quick, efficient and friendly service
22 August 2024
Helpful, answer promptly, friendly and professional at reception, they keep in contact and happy with all workmanship.
21 August 2024
They are without doubt putting customer service first ??
21 August 2024
Trouble with dashcam addressed by staff in unfriendly manner
20 August 2024
The quality of service received when our two cars were serviced (on 16 Aug 2024 and 19 Aug 2024) was exceptional. The communication was first class and it was extremely efficient.
19 August 2024
Excellent team all round. Good advice and feedback. Good customer care while working with the parameters of a BMW franchise.
18 August 2024
Everything was good and the people were very pleasant
17 August 2024
Service
16 August 2024
Direct straight to the point
15 August 2024
My car is always returned with all issues dealt with and the staff are always very friendly.
13 August 2024
Norrie on reception was great, communication on the progress of my car couldn't have been better.
13 August 2024
The service went smoothly and customer service team Norrie and all the staff are fantastic. Help to organise appointments to suit and give helpful advise too.
13 August 2024
The MOT and Recall were dealt with in a timely manner.
10 August 2024
Same as above
09 August 2024
Price dropped points as too costly for a service, but other than that the overall experience and the work committed was excellent
08 August 2024
Professional job done
07 August 2024
Friendly and efficient team
06 August 2024
Ann, Norrie , Lee great customer service skills
03 August 2024
Quick, efficient and friendly.
03 August 2024
Full main service done on my M5 - got a discount on the parts and work was completed on the same day - been bringing my car to this garage for 2 years and they have been a pleasure to deal with
02 August 2024
The person who served me was very friendly and professional.
02 August 2024
It is always a straightforward system to book, drop off amd collect my car. They hoover it too ??
31 July 2024
Very proffesional well run organisation.
31 July 2024
Prompt and professional services ce
30 July 2024
Good drop and wait service. Although having used this a few times I was disappointed that the coffee machine remains out of action.
29 July 2024
Met expectations
20 October 2024
The staff are polite, friendly and welcoming. The service is prompt and professional.