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OUR CUSTOMER REVIEWS
SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
192 ratings and 95 comments received in the last 90 days.
12 December 2024
Staff all extremely friendly and helpful and try to understand your concerns
12 December 2024
Norrie was brilliant
10 December 2024
Smooth process, everything completed as expected.
10 December 2024
Good communication. Good price. Excellent pick up service
10 December 2024
Quick and efficient
08 December 2024
I believe some of the costs attributed to recent repairs could have been avoided if my car had been looked at in a more reasonable time. I originallyt reported faults in August but was scheduled with recalls in November
07 December 2024
asked then to look at issues with window washer nozzle and they tried to charge £120 to look at them as i had put a little fairy liquid in instead of bmw stuff and i explained it's been like that since weeks after collecting car but that was that
06 December 2024
A friendly welcome and an excellent service.
06 December 2024
Very polite and ensured I was happy with service
04 December 2024
Staff were great. Courtesy car was great. Car washed on return
02 December 2024
Friendly, professional and courteous service from Norrie as always.
01 December 2024
I was given a voucher for £100 due to a factory recall. I used this for an MoT, so essentially I got a free Mo`T.
28 November 2024
Poor customer service. Don't listen to you. Always in a hurry to end the conversation whether it's in person or over the phone.
28 November 2024
They look after you and help with issues
27 November 2024
Recall completed very quickly whilst I was waiting.
27 November 2024
Staff were friendly and helpful.
25 November 2024
Norrie is a great communicator, called me the day prior to the work, fully briefed me on the work when I arrived, and called me when the job was done, which was ahead of schedule.
25 November 2024
The work was completed, but not at a price i would consider reasonable.
24 November 2024
Booking process and Service straight forward
24 November 2024
Very professional
24 November 2024
The service experience was faultless. Options I had requested were rightly questioned and information on wear and tear was as expected.
23 November 2024
Work carried out very quickly
22 November 2024
I am happy with my service from.Douglas Park
21 November 2024
Efficient recall and good efficient staff.
21 November 2024
advice is always sound and helpful
19 November 2024
Outstanding customer service
18 November 2024
As well as doing the service also replaced the glove compartment mechanism.
18 November 2024
Nice experience explaining everything regarding which works need to be done
18 November 2024
Very quick, very efficient and happy to help you
18 November 2024
The staff at Hillington always go above and beyond to be helpful and have exemplified themselves over several years of looking after my cars. I wouldn't want to take the car anywhere else as I know Hillington will provide the best care for the vehicl
18 November 2024
The work was scheduled and completed promptly.
18 November 2024
Friendly and helping staff
18 November 2024
Quick efficient service Kept up to date with progress and any issues arising Excellent customer service
18 November 2024
Spoke to me and kept me informed about my car Wen be ready.
17 November 2024
Again a excellent service adviser
14 November 2024
Treated like a vip could not fault service at all
14 November 2024
Helpful, informative and honest advice as always.
14 November 2024
Super friendly staff and a great service.
13 November 2024
Every aspect of the service was great. I was kept well informed at all times, and the quick turnaround of service was very good too.
13 November 2024
Very competent staff that kept me informed throughout the day regarding the availability of my car. They were very courteous and helpful.
13 November 2024
Nice people kept me informed and car looking good on return.
13 November 2024
Great customer service
12 November 2024
No issues
11 November 2024
Felt that it was very expensive,car wasn't valeted to the standard I would expect for a luxury brand
09 November 2024
Everything was arranged as well as it could be.
06 November 2024
Excellent service, no issues at all.
05 November 2024
Great service and car all cleaned after
05 November 2024
First class service
03 November 2024
Attention and overall service standards excellent.
02 November 2024
Booked in quickly and kept informed of progress
01 November 2024
The staff go above and beyond to ensure customer satisfaction. They have a very friendly and helpful team at the Hillington branch.
01 November 2024
Everything was great with the exception of finding the fault and fixing same
30 October 2024
The individuals went over and beyond what I expected and were really helpful.
29 October 2024
Vehicle pick up and drop off is an essential service in my situation and Douglas Park supports this with no issues.
28 October 2024
Work carried out as described.
28 October 2024
Smooth, quick and prou
28 October 2024
I was running late and the staff kept gates open on a Friday after 5pm for me.
27 October 2024
Fast service, well organised, car also valeted, understood quickly all my requests and fullfilled them all, great courtesy car.
27 October 2024
Always first class and professional
26 October 2024
Very friendly and knowledgable staff; major consideration in a ne car purchase
26 October 2024
Very happy and was nice to get the 3 gifts left for me.
24 October 2024
Leigh was very courteous and helpful
24 October 2024
Always a good experience and they treat your vehicle with care and respect
23 October 2024
Fast, efficient and effective, and good communication
21 October 2024
See above
20 October 2024
The staff are polite, friendly and welcoming. The service is prompt and professional.
19 October 2024
MOT was done.thought car would be away all day.2 hrs later MOT done car washed and hoovered.outstanding.
19 October 2024
Very accommodating, staff very helpful
19 October 2024
Car repaired quickly, courtesy car was in place and BBW merch gifts was a nice touch too.
17 October 2024
Great staff who knows how to treat customers and will answer your questions in a satisfactory way. Again, will not hesitate to recommend anyone who wants to use Douglas Park services. Staff and services so great.
17 October 2024
Quick efficient service & cleaned the inside too.
16 October 2024
Nothing was a problem to them..
14 October 2024
Polite , helpful and efficient
13 October 2024
Amazing service, everyone was polite, professional and friendly.
13 October 2024
No hassle putting car in early , and staff were great
12 October 2024
Was supposed to have a
08 October 2024
A very professional service with a touch of class.
08 October 2024
Hassle free, kept up to date of progress and all issues fixed within stated time
07 October 2024
Great service
06 October 2024
They had booked my car and when I went in had no clue. Saying I have to pay then as I explained that it's motabilty car. And when I booked 4 weeks prior I told them everything. Had me waiting about.
06 October 2024
Clear communication to let me know the job cost and updates during the work.
05 October 2024
Dealer called to confirm booking, MOT and checks done in under 2hrs, free coffee while I waited, car cleaned inside and out.
05 October 2024
Additional repairs done without any hassle.
01 October 2024
Staff are always friendly and strive to assist in whatever way possible
29 September 2024
Staff at Hillington branch are always friendly and helpful and keep you updated on progress when required
28 September 2024
Everyone is so professional and helpful
27 September 2024
All work done as expected and staff helpful and friendly.
26 September 2024
My car developed a coolant leak. Douglas Park, Hillington fitted it in almost immediately and the car was back on the road the following day.
25 September 2024
simple effective service
23 September 2024
Work initially was planned for half a day, however due to several recalls advised this would now take 2 days, received a call on the morning of the second day to say this would now be 4 days, supplied me with a courtesy car & kept me informed
22 September 2024
Completely satisfied
22 September 2024
See above plus the vehicle was returned to me much faster than expected.
21 September 2024
Quick and effective
21 September 2024
Work carried out to a good standard and future things that will need attention later highlighted.
12 December 2024
Anne Boyd in service reception was excellenc.