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OUR CUSTOMER REVIEWS
SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
171 ratings and 83 comments received in the last 90 days.
15 January 2025
Service was done in no time
12 January 2025
Great service called me when complete
12 January 2025
Explained satisfactorily what I thought was a problem . Which in fact wasn't an issue at all.
02 January 2025
Very friendly and welcoming staff.
30 December 2024
The job was done swiftly and a report was given showing completed works and issues with ingress of water to headlights. Shows the garage carried out an additional inspection on the car. Thank you
28 December 2024
Gentleman who served me was politely and friendly however we own an electric vehicle and was given a petrol courtesy car. As a result this has cost double to run over our electric car.
27 December 2024
Just simple and straightforward to deal with.
25 December 2024
My issue was resolved much quicker than i thought
22 December 2024
All was great ..
19 December 2024
No issues, no challenges
19 December 2024
I was very pleased with the car pickup and drop-off. However, when I phoned to book the car for the MOT I made it clear that I intended to wait until the MOT was complete. When I arrived at the centre I was told the MOT would take several hours.
18 December 2024
Easy to deal with
17 December 2024
Easy to book, recall carried out, good drop off/pick up and car very clean on return.
16 December 2024
Notwithstanding a quick immediate look at the problem, it took another 9 working days before I could get a booking to have a proper investigation of the issue.
16 December 2024
Staff were very informative and friendly
14 December 2024
Again kept informed of the work carried out and all in a professional manner
14 December 2024
My car was teturned within the time stated.
12 December 2024
Staff all extremely friendly and helpful and try to understand your concerns
12 December 2024
Anne Boyd in service reception was excellenc.
12 December 2024
Norrie was brilliant
10 December 2024
Smooth process, everything completed as expected.
10 December 2024
Quick and efficient
10 December 2024
Good communication. Good price. Excellent pick up service
08 December 2024
I believe some of the costs attributed to recent repairs could have been avoided if my car had been looked at in a more reasonable time. I originallyt reported faults in August but was scheduled with recalls in November
07 December 2024
asked then to look at issues with window washer nozzle and they tried to charge £120 to look at them as i had put a little fairy liquid in instead of bmw stuff and i explained it's been like that since weeks after collecting car but that was that
06 December 2024
A friendly welcome and an excellent service.
06 December 2024
Very polite and ensured I was happy with service
04 December 2024
Staff were great. Courtesy car was great. Car washed on return
02 December 2024
Friendly, professional and courteous service from Norrie as always.
01 December 2024
I was given a voucher for £100 due to a factory recall. I used this for an MoT, so essentially I got a free Mo`T.
28 November 2024
They look after you and help with issues
28 November 2024
Poor customer service. Don't listen to you. Always in a hurry to end the conversation whether it's in person or over the phone.
27 November 2024
Recall completed very quickly whilst I was waiting.
27 November 2024
Staff were friendly and helpful.
25 November 2024
Norrie is a great communicator, called me the day prior to the work, fully briefed me on the work when I arrived, and called me when the job was done, which was ahead of schedule.
25 November 2024
The work was completed, but not at a price i would consider reasonable.
24 November 2024
Very professional
24 November 2024
Booking process and Service straight forward
24 November 2024
The service experience was faultless. Options I had requested were rightly questioned and information on wear and tear was as expected.
23 November 2024
Work carried out very quickly
22 November 2024
I am happy with my service from.Douglas Park
21 November 2024
advice is always sound and helpful
21 November 2024
Efficient recall and good efficient staff.
19 November 2024
Outstanding customer service
18 November 2024
Nice experience explaining everything regarding which works need to be done
18 November 2024
Very quick, very efficient and happy to help you
18 November 2024
The staff at Hillington always go above and beyond to be helpful and have exemplified themselves over several years of looking after my cars. I wouldn't want to take the car anywhere else as I know Hillington will provide the best care for the vehicl
18 November 2024
The work was scheduled and completed promptly.
18 November 2024
Friendly and helping staff
18 November 2024
Quick efficient service Kept up to date with progress and any issues arising Excellent customer service
18 November 2024
Spoke to me and kept me informed about my car Wen be ready.
18 November 2024
As well as doing the service also replaced the glove compartment mechanism.
17 November 2024
Again a excellent service adviser
14 November 2024
Super friendly staff and a great service.
14 November 2024
Helpful, informative and honest advice as always.
14 November 2024
Treated like a vip could not fault service at all
13 November 2024
Great customer service
13 November 2024
Nice people kept me informed and car looking good on return.
13 November 2024
Very competent staff that kept me informed throughout the day regarding the availability of my car. They were very courteous and helpful.
13 November 2024
Every aspect of the service was great. I was kept well informed at all times, and the quick turnaround of service was very good too.
12 November 2024
No issues
11 November 2024
Felt that it was very expensive,car wasn't valeted to the standard I would expect for a luxury brand
09 November 2024
Everything was arranged as well as it could be.
06 November 2024
Excellent service, no issues at all.
05 November 2024
First class service
05 November 2024
Great service and car all cleaned after
03 November 2024
Attention and overall service standards excellent.
02 November 2024
Booked in quickly and kept informed of progress
01 November 2024
The staff go above and beyond to ensure customer satisfaction. They have a very friendly and helpful team at the Hillington branch.
01 November 2024
Everything was great with the exception of finding the fault and fixing same
30 October 2024
The individuals went over and beyond what I expected and were really helpful.
29 October 2024
Vehicle pick up and drop off is an essential service in my situation and Douglas Park supports this with no issues.
28 October 2024
I was running late and the staff kept gates open on a Friday after 5pm for me.
28 October 2024
Smooth, quick and prou
28 October 2024
Work carried out as described.
27 October 2024
Fast service, well organised, car also valeted, understood quickly all my requests and fullfilled them all, great courtesy car.
27 October 2024
Always first class and professional
26 October 2024
Very happy and was nice to get the 3 gifts left for me.
26 October 2024
Very friendly and knowledgable staff; major consideration in a ne car purchase
24 October 2024
Leigh was very courteous and helpful
24 October 2024
Always a good experience and they treat your vehicle with care and respect
23 October 2024
Fast, efficient and effective, and good communication
15 January 2025
Completed within the agreed timescale and courtesy car was given to avoid any inconvenience.